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The Student Financial Services (SFS) Benchmarking Report examines student financial services operations, including: unpaid student account balances; student accounts in collections; payment channels and methods; student refunds; third-party billing; and staffing and financial services operating budget. The 2022 Student Financial Services Benchmarking survey launched on March 24, 2022, and will be in the field until May 20, 2022. You can view the survey instrument here.

2021 Student Financial Services Benchmarking Report

The 2021 SFS Benchmarking Report, supported by TouchNet, was released to the public in October 2021.

How to Access the Report

If you were a participating institution, you can access your complimentary copy by following the instructions below:

  1. Click the product link
  2. Click Log In top right
  3. Use your institutional e-mail address and NACUBO membership password to log in

 

If your institution did not participate in the 2021 study, the report is available for purchase.

Purchase Report

 

2019 Student Financial Services Benchmarking Report Infographics

Infographics from the 2019 SFS Benchmarking Report highlight trends in student payment methods, credit balance refunds, and student financial services staffing.

Infographics

Contact

Ken Redd

Senior Director, Research and Policy Analysis

202.861.2527

Contact

Bryan Dickson

Director, Student Financial Services and Educational Programs

202.861.2505


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