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The Student Financial Services (SFS) Benchmarking Report examines student financial services operations, including: unpaid student account balances; student accounts in collections; payment channels and methods; student refunds; third-party billing; and staffing and financial services operating budget.

The 2023 Student Financial Services Benchmarking Survey 

The 2023 SFS Benchmarking survey is in progress and will remain open until May 5, 2023. NACUBO members who would like to participate but did not receive a survey invitation should email A PDF of this year's survey instrument is available here.  

2022 Student Financial Services Benchmarking Report

The 2022 SFS Benchmarking Report, supported by TouchNet, was released to the public in September 2022. The report provides detailed information on SFS operations during fiscal year 2022.

2022 SFS Benchmarking Report

How to Access the Report

If your institution participated in the 2022 SFS benchmarking survey, you can access your complimentary copy by sending an email to


If your institution did not participate and you wish to get a copy, click here. The purchase price is $50 for NACUBO member institutions that did not participate in the study, and $200 for nonmembers.



2022 Student Financial Services Benchmarking Report Fact Sheets

Fact sheets from the 2022 SFS Benchmarking Report highlight trends in student payment methods, credit balance refunds, and student financial services staffing.

Download Fact Sheets



Ken Redd

Senior Director, Research and Policy Analysis



Bryan Dickson

Director, Student Financial Services and Educational Programs


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