Skip to content Menu

The Student Financial Services (SFS) Benchmarking Report examines student financial services operations, including: unpaid student account balances; student accounts in collections; payment channels and methods; student refunds; third-party billing; and staffing and financial services operating budget.

2023 Student Financial Services Benchmarking Report

The 2023 SFS Benchmarking Report, supported by TouchNet, was released to the public in September 2023. The report provides detailed information on SFS operations during fiscal year 2022.

How to Access the Report

If your institution participated in the 2023 SFS benchmarking survey, you can access your complimentary copy by sending an email to


If your institution did not participate and you wish to get a copy, click here. The purchase price is $50 for NACUBO member institutions that did not participate in the study, and $200 for nonmembers.



2023 Student Financial Services Benchmarking Report Fact Sheets

Fact sheets from the 2023 SFS Benchmarking Report highlight trends in student payment methods, credit balance refunds, and student financial services staffing.

Download Fact Sheets



Ken Redd

Senior Director, Research and Policy Analysis



Bryan Dickson

Director, Student Financial Services and Educational Programs


Related Content

2024 Bursar Fundamentals

February 20, 2024 | 11:30 am–5 pm ET | Online

2024 Student Financial Services Conference

March 17-19, 2024 | Las Vegas