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Proposal Details

College and university student financial services (SFS) operations are regularly implementing improved technologies, responding to new policies and applying innovative strategies. Do you have a story to tell, a success to share, research to convey?

The NACUBO SFS Conference program committee invites you to submit a proposal to present a concurrent session at the 2024 Student Financial Services Conference program which will happen in Las Vegas March 17–19, 2024.

We are looking for submissions that highlight an issue or topic of concern that will benefit an audience composed of bursars, student financial services directors, business officers, and others. Focus on how your institution addressed an issue, challenges you overcame, things you would have done differently, lessons learned, and effective collaborations. Additionally, explain how your content can be applied by colleagues at other institutions.

The program committee will be evaluating sessions best suited to the needs of professionals at colleges and universities. Some key considerations as you prepare your proposal:

  • Include as much detail as possible about the presentation. Be clear about the content, how you plan to engage your audience, and what the takeaways will be.
  • Include 3 learning objectives. The learning objectives should complete the sentence, “After attending this session, you will be able to...”
  • Gear the presentation towards an audience at an intermediate to advanced level of understanding, rather than basic treatments or overviews.
  • All proposals must include at least one speaker from a college or university. For proposed panels, the number of corporate presenters may match but not exceed the number of presenters from a college or university.
  • NACUBO encourages submissions that include panelists that focus on our principles of diversity, equity, and inclusion.



We are seeking presentations on (but not limited to) the list of topics below. Note: while we are eager to see proposals including all types of institutions, we’re especially interested in ensuring our community college, HBCU, MSI, and small college members are represented on the program.

  • Educating families on managing their finances over the course of enrollment
  • Audits and program reviews
  • Campus partnerships and collaborations with other offices
  • Collections best practices
  • Communicating with students and families
  • Compliance case studies
  • Effective use of analytics and/or data
  • Implementing the FAFSA Simplification Act and Federal Student Aid changes
  • Financial wellness/literacy education for students
  • Going cashless and/or using innovative payment or refund methods
  • Customer service: best practices, training, addressing needs in different work environments
  • Management of student loans—loan servicing, trends, future developments
  • Meeting student needs: tuition insurance, emergency aid and awareness of options, payment plans, mental health programs, food pantries and clothing support, virtual appointments
  • Mergers and the effects on AR operations and staff
  • Servicemember and veterans: managing their unique needs and education benefits
  • Managing the office: business continuity plans, recruiting and retention, team building, cross-training, handling turnover, or building a talent pipeline
  • Perkins Loans: assignments, liquidation, and managing your portfolio
  • Resumption of student loan payments and its impact on personal finances
  • Student success initiatives, including institutional aid
  • Transcript holds, registration holds, and enrollment cancellations
  • Using technology and tools to holistically improve/enhance operations experience
  • Vendor partners shifting services to the cloud


Guidelines for Submission

  • The deadline for submissions is Tuesday, October 31, 2023. Proposals may be submitted at any time until 11:59 pm ET on the deadline date.
  • Acceptance notifications will be sent by December 14, 2023.
  • Submission of a presentation does not guarantee participation in the program.
  • All speakers must be NACUBO members for the proposal to be considered.
  • Include all presenters that will take part in the presentation. All presenters must agree to the terms and conditions for participation. There is a limit of 5 speakers per submission.
  • Each proposal must have at least one speaker from a college or university. Any submission that does not include a presenter from a college or university will be considered incomplete and will not be accepted.
  • Once all sessions are confirmed, all speakers will receive an official confirmation letter and must complete an agreement form to be confirmed for a session.
  • All speakers must register for the program. Selected speakers from colleges and universities will receive a discounted registration rate for the meeting.
  • Speakers will not receive any royalties, honorarium, reimbursement of expenses, or other compensation from NACUBO in connection with the program, unless otherwise noted by NACUBO.
  • NACUBO reserves the right to revise presentation titles or edit the session description of selected presentations for NACUBO promotional and program publications.
  • Proposal submission topics cannot be changed after the review and selection process.
Submit Proposal

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