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Employed with Kutztown University of Pennsylvania (KU) since 2002, Wendy Pursell has worked in the Human Resources division and most recently in the Finance division of Administration & Finance. In 2007 she was named University Bursar, and is now the Director of Student Accounts. She graduated from Seton Hall University with a Bachelor of Science in Communications - Broadcasting and Journalism. She earned a Masters Degree in Education - Secondary Education with an emphasis in Curriculum & Instruction from Kutztown University. Wendy was instrumental in the conversion from a Legacy based student information system to Peoplesoft in 2010-2011 and oversees the Student Financials module and office. She also serves as the POC for Go Army Ed and is the leader in student support in navigating the military education benefit pathway. In the past few years she has created and developed two team approaches to customer service that has served the staff, faculty and student body with less confusion and more consistent responses. Kutztown University (KU) is located in Kutztown, Berks County, PA. In 2015 the enrollment was approximately 9,000 from 40 states and nations. KU is one of fourteen state schools in the PA State System of Higher Education (PASSHE) proudly offering certificate programs, undergraduate and graduate degrees and a new doctoral program in social work. When not supporting Kutztown University’s mission, Wendy can be found volunteering as Co-President of her son’s middle school PTO as well as team mom for his sports, traveling to warmer areas and Disneyworld, or on a beach with a cocktail.