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Teresa (TJ) Fletcher is the Director of Student Financial Services at Stanford University. She has more than 25 years of experience in Higher Education ranging from her current position in Student Financials to ID Database Management to IT Customer Service Management. Several of Ms. Fletcher's key leadership initiatives at Stanford include: developing a Student Services Center providing a single point of contact for students; aligning the operations of Student Financials and The Student Service Center within the division of Student Affairs; and redefining the roles of the Student Financial Services staff and developing strategy to a Technology Bursar environment.