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2019 Integrating Student Services: Demonstrating a Culture of Service Excellence

October 27-29 | Miami


Hilton Miami
October 27-29, 2019 | Hilton Miami Downtown | Miami
The Institute for Student Services Professionals (ISSP) will host this workshop October 27–29, 2019 at the Hilton Miami Downtown along with our institutional host Florida International University. Planned by experienced student services professionals, the program is targeted for institutions at various stages of integrating student services. Whether you are exploring possibilities, in the midst of change, or seeking continuous improvement, this program will address your needs.
Sessions will address topics such as strategic planning, managing change, teambuilding, planning for improvement, staff development and training, and customer service. Networking opportunities provide participants time to learn firsthand information from others on best practices and lessons learned. Participants will have the opportunity to tour Florida International University's OneStop Enrollment Services and learn more from various perspectives, including members of the management team, front-line staff, and students. The workshop will also address such topics as physical, organizational, and virtual integrations so you can construct a model that best meets your institutional and student needs.


Who should attend

  • Bursars
  • Business Officers
  • Financial Aid Administrators
  • Financial Literacy/Wellness Administrators
  • Integrated Services Staff
  • Leaders and administrators looking to implement or enhance “One Stop” or integrated student services models
  • Registrars
  • Student affairs professionals
  • Student Financial Services Directors
  • Student Services Administrators

What You Will Learn

NACUBO’s professional development programs are designed to deliver the skills, concepts, and best practices for success to individuals in the business of higher education. The following course information is provided to help you determine the best learning experience to meet your needs

  • Develop tools to help you facilitate change while discussing the benefits, opportunities and challenges of creating and maintaining dynamic student services
  • Gain understanding of physical, organizational, and virtual integrations to construct, modify or enhance a model that best meets your student and institutional needs
  • Learn skills to help you work efficiently in different areas including strategic planning, staff and student training, team building, technology and outcomes measurement
  • Visit Florida International University to explore how the institution has implemented and enhanced the effective delivery of student services

Hotel & Travel Information

Rooms Rate

Single: $199.00 Book Room Here

Double: $199.00 Book Room Here

Phone Reservation: 305.374.0000

Rates guaranteed until (subject to availability): 9/26/2019

Welcome to the Hilton Miami Downtown where you will enjoy sophisticated rooms and suites, first-class leisure facilities and stunning panoramic views of Biscayne Bay. Discover miles of white sandy beaches and South Beach entertainment just minutes away. The hotel is conveniently located only a 15-minute drive from Miami International Airport (MIA) and five minutes from the Port of Miami.


The registration fee covers the attendance for one person and includes session admittance, breakfasts, lunch, refreshment breaks, and receptions as specified by the program schedule, and access to program materials.

Advanced registration ends on September 27, 2019

Member Early


Advance Registration Fee

Non-Member Non-Member Advance


Non-Member Advance Registration Fee

Member Standard


Standard Registration Fee

Starts on Sep 28

Non-Member Non-Member Standard


Non-Member Standard Registration Fee

Starts on Sep 28


Day 1

Show Full Day

Day 2

Show Full Day

Day 3

Show Full Day

Meet The Speakers

Deepa Bhalla

Rutgers, The State University of New Jersey New Brunswick Campus

Jesse Boeding

University of Pennsylvania

Katie Burgess

University of Alberta

Ariel Del Rosario

New York University

Laura DiChiara

Salem State University

Barbara Ebert-Balzano

Columbia College Chicago

Laura Ericson

Chippewa Valley Technical College

Stacy Felix

University of Massachusetts Lowell

Keith Gonzales

Brigham Young University

Lisa Hansen

Wichita State University

Sheenah Hartigan

Ocean County College

Andrew Hess

New York University

Andrea Jay

Florida International University

Brenton Jensen

Brigham Young University

Ruth Johnston

University of Washington, Bothell

Stephanie Jones

Rutgers, The State University of New Jersey New Brunswick Campus

Tara Krch

University of Massachusetts Lowell

Kimberly Laney

University of North Carolina at Charlotte

Hung Le

Pepperdine University

Justin Louder

Texas Tech University

Jennifer Love

University of Texas System Administration

Marisol Marrero

New York University

Mark McNasby

CortneyJo Sandidge

University of Nebraska at Lincoln

Julie Selander

University of Minnesota-Twin Cities

Noelle Smith

Brigham Young University

Jay Stefanelli

Rutgers, The State University of New Jersey New Brunswick Campus

Brigitte Williams

CUNY Borough of Manhattan Community College

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CPE Information

Participants will be awarded up to 8.5 CPE credits for this group live event. CPE credits can be earned in the following categories: Specialized Knowledge


CPE Details

NACUBO is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website


No prerequisites and/or advance preparation required.

Platinum Sponsors

Gold Sponsors


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