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Best Practices and Benchmarks for Managing Refunds During COVID-19

On-Demand Partner Webcast | Originally Broadcast February 11, 2021

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In the current COVID-19 crisis, the need for institutions to be transparent and consistent with refund and withdrawal policies is more important than ever. When students and families understand the inherent risk and financial implications of premature withdrawal from campus, they can safely make decisions regarding their continued enrollment and the financial protections available to them when the unexpected happens.
This Partner Webcast presented by GradGuard will explain and demonstrate the advantages of educating students and their families by actively disclosing refund and withdrawal policies and requiring students and authorized third parties to actively consent. The panel will provide recommendations on how to achieve this goal and will cover new industry partnerships and data pertaining to student health trends that allow this process to be delivered and managed by campuses like never before.
This Partner Webcast is created by GradGuard and offered free for members thanks to their generous support.
This webcast and webcast materials (the “webcast”) are provided for general informational purposes only. The views expressed in the webcast are those of the webcast sponsor and/or individual speakers and not NACUBO. NACUBO does not necessarily endorse any information, views, products, or services discussed in the webcast.

Finance Webcast

What You Will Learn

NACUBO’s professional development programs are designed to deliver the skills, concepts, and best practices for success to individuals in the business of higher education. After participating in this program, you will be able to—

  • Describe and convey the importance of an active disclosure and consent of your institution's refund and withdrawal policies.
  • Determine how new technology partnerships may allow your institution to deliver, track, and confirm that students and their authorized third parties have received and understand institutional refund and withdrawal policies.
  • Explain how a tuition protection program can help complement existing refund and withdrawal policies and allow students and families to voluntarily protect their investment in higher education.

Who Should Attend

  • Bursars
  • Chief Financial Officers
  • Controllers
  • Enrollment Managers
  • Vice President, Finance

Meet The Presenters

  • Tracy Brown, director, Anderson Central and Student Accounts, Anderson University
  • Derrick Shy, vice president, business development, Gradguard

CPE Information

There are no CPEs offered for this event.

CPE credit is not available for on-demand programs at this time.

NACUBO is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website

This NACUBO Partner Webcast is generously supported by


Registration assistance: 877.797.7698 or

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