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2019 Integrating Student Services: Demonstrating a Culture of Service Excellence

October 27-29 | Miami


Hilton Miami
The Institute for Student Services Professionals (ISSP) will host this workshop October 27–29, 2019 at the Hilton Miami Downtown along with our institutional host Florida International University. Planned by experienced student services professionals, the program is targeted for institutions at various stages of integrating student services. Whether you are exploring possibilities, in the midst of change, or seeking continuous improvement, this program will address your needs.
Sessions will address topics such as strategic planning, managing change, teambuilding, planning for improvement, staff development and training, and customer service. Networking opportunities provide participants time to learn firsthand information from others on best practices and lessons learned. Participants will have the opportunity to tour Florida International University's OneStop Enrollment Services and learn more from various perspectives, including members of the management team, front-line staff, and students. The workshop will also address such topics as physical, organizational, and virtual integrations so you can construct a model that best meets your institutional and student needs.
The meeting is currently on a waitlist status. Please email


What You Will Learn

NACUBO’s professional development programs are designed to deliver the skills, concepts, and best practices for success to individuals in the business of higher education. The following course information is provided to help you determine the best learning experience to meet your needs

  • Develop tools to help you facilitate change while discussing the benefits, opportunities and challenges of creating and maintaining dynamic student services
  • Gain understanding of physical, organizational, and virtual integrations to construct, modify or enhance a model that best meets your student and institutional needs
  • Learn skills to help you work efficiently in different areas including strategic planning, staff and student training, team building, technology and outcomes measurement
  • Visit Florida International University to explore how the institution has implemented and enhanced the effective delivery of student services

Who Should Attend

  • Bursars
  • Business Officers
  • Financial Aid Administrators
  • Financial Literacy/Wellness Administrators
  • Integrated Services Staff
  • Leaders and administrators looking to implement or enhance “One Stop” or integrated student services models
  • Registrars
  • Student affairs professionals
  • Student Financial Services Directors
  • Student Services Administrators

Hotel & Travel Information

Rooms Rate

Single: $199.00

Double: $199.00

Phone Reservation: 305.374.0000

Rates guaranteed until: 9/26/2019 (subject to availability)

Welcome to the Hilton Miami Downtown where you will enjoy sophisticated rooms and suites, first-class leisure facilities and stunning panoramic views of Biscayne Bay. Discover miles of white sandy beaches and South Beach entertainment just minutes away. The hotel is conveniently located only a 15-minute drive from Miami International Airport (MIA) and five minutes from the Port of Miami.
Hilton Miami


The registration fee covers the attendance for one person and includes session admittance, breakfasts, lunch, refreshment breaks, and receptions as specified by the program schedule, and access to program materials.

Member Early Ended September 27, 2019


Non-Member Non-Member Advance Ended September 27, 2019


Member Standard Ended October 29, 2019


Non-Member Non-Member Standard Ended October 29, 2019



Day 1

Show Full Day

Day 2

Show Full Day

Day 3

Show Full Day

CPE Information

Receive 8.5 CPE Credits

Participants will be awarded up to 8.5 CPE credits for this group live event. CPE credits can be earned in the following categories: Specialized Knowledge

NACUBO is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website


No prerequisites and/or advance preparation required.

Platinum Sponsors

Gold Sponsors


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