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Student Financial Services

Business Officer Articles

Virtual Sharing of Information (May 2008) A Web application developed by the University of Minnesota allows students to share six different types of records with their parents, from financial aid status to grades.
Toss Out the Manual (December 2007) Using workflow technology, the University of Connecticut freed staff from labor-intensive tasks and simplified student financial services.
No Debt About It (July/August 2007) Well-crafted policies-- and a touch of toughness--prompt students to pay now, not later.
No-Stop Service (May 2007) In an excerpt from the new book, "Student-Centered Services: Innovations That Succeed," the author explains the synergy created by integrating virtual and actual student services centers. Click here to purchase book.
Open Lines (December 2006) You've got students calling in with urgent financial questions, parents already on hold, and messages of your own to get out. To unclog communications, consider a call center.
Minding Your Loan Business (January 2006) While outsourcing student loan administration can free up staff to focus on customer service and counseling, relationships with outsource partners need to stay top of mind as loan programs grow increasingly complex.
No Postage--Or Paper--Required (December 2005) Migrating from paper billing to electronic billing and payment requires careful consideration of institutional culture and technical capabilities.
Financial Aid: Does It Matter Whether It's Funded? (July 2005) No one would dispute that grants and scholarships assist many students in financing their education. But how institutional aid should be characterized and provided remains open to debate.
Balancing Access, Aid, and the Bottom Line (December 2004) Pressures to competitively package student aid, the push to improve quality of students and academic programming, and efforts to increase access and affordability have business officers assessing the impacts of these activities on the institution's bottom line.
A Transforming Effect (May 2004) West Virginia University embraced the tenets of transformational leadership to reinvent student affairs business operations.
Stepping Up Service (May 2004) NACUBO’s recent Student Financial Services conference highlighted access, affordability, and customer service as institutional goals that ultimately benefit students.
The Art and Science of Student Financial Services (December 2003) It's about efficiency and sensitivity. It's about process and trust. Financing a student's dream is a complex business.
Integrating Student Financial Services (May 2003) NACUBO's first Student Financial Services conference featured universities that are enhancing operational efficiency while operating 24-hour service.
Converging Services (December 2002) Improved customer service and operational efficiency are at the heart of integrated student financial services - an organizational evolution taking shape on campuses around the nation.
Starting a One Stop Operation (March 2002) Can your campus benefit from a customer service center?