The URL for one of the links in the email may have wrapped in your email program thus, truncating the URL into two sections. Check to see that the URL has not been broken, or is missing characters. You may need to cut and paste the full URL into the address field of your Web Browser.

Here is an example of a URL that has been truncated.

http://www.nacubo.org/x
1573.xml

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All registrants receive login information upon payment and again as a reminder on the day of the event. To verify that you are registered for a program you can click on the My Activities link on the MY NACUBO page.

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Yes. If you have registered for a webcast, you can access the Webcast regardless of the computer you initially registered from by visiting www.nacubo.org and logging in to the MY NACUBO page with your e-mail address and password and then clicking the Distance Learning link.

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If you have a pop-up blocking software installed and it is active, it will block the presentation console from opening. You must temporarily disable the pop-up blocking software in order to participate in the Webcast.

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You may see this message due to one of the following reasons:

• The webcast you are trying to access has not yet been broadcast. Initial access is not available until 30 minutes prior to the scheduled start time.
  Verify the time and date of the live Webcast to ensure the start time of the Webcast.
• The Webcast may have only been available for live access.
• The Webcast you are trying to access has concluded but the on-demand version is not yet available. Please check back 3-5 business days after the conclusion of the original Webcast to access the on-demand version.
• The Webcast may no longer be available.

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This is usually because of network congestion. Network congestion manifests itself in different ways:

• The sound works continuously, but the video freezes. This is to ensure that you can always hear the program.
• The program continually stops and rebuffers. If this occurs you should hit the Speed button on the player and select a slower stream rate.
• The player automatically stops, requiring you to click play again to resume.

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Network congestion can occur at any time due to the following problems:

• If you are connecting to the Internet through a modem.
• You are trying to access an Webcast during peak Internet traffic hours.
• If you are connecting to the Internet from outside Northern America.
• There is heavy traffic on your organizational network.

To alleviate network congestion, you may want to consider the following:

• Upgrading to a faster connection
• Minimize the amount of applications you are running while accessing the Webcast

To alleviate these problems, consider reducing the amount of applications you have running. If you are accessing an on-demand Webcast, try accessing the presentation at a later time when network congestion may have lessened.

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Verify that your speakers are plugged into the power outlet, turned on and up, and connected to the audio port of the computer.

• Your speakers or headphones must be plugged into the sound card not into the sound out jack of the CD-ROM drive.
• If you still cannot hear any audio, check your system volume settings and the volume on the media player. If your system is properly set-up, then try adjusting the system volume settings:
• Click Start, Settings, and then Control Panel.
• Double-click on the Multimedia Icon.
• On the audio tab, turn up the volume.
• If it is grayed out, this is indication that the system is not configured for sound.
• If you have turned up the volume on both your speakers and system, then try turning up the volume on the Windows Media Player. The volume control is located directly below the Media Player window on the Desktop Interface

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• Try refreshing the presentation by either hitting F5 on your keyboard or closing out and relaunching the presentation.
• You may need to download the latest Java Virtual Machine. Go to http://java.com/en/index.jsp to download the latest Java Virtual Machine.
• If you have joined a Webcast, which has already started, please wait a few moments. The slides are either synchronized with the Webcast and will flip with the next timed marker in the presentation or are user-controlled and can be flipped using controls located below the slides.

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• Verify that your settings meet the minimum Webcast requirements.
• Try clearing your browser's cache and restart the Webcast.

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Please see FAQ " I can't hear anything" above.

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Your media player may not be installed correctly or your player may not be configured to stream the format of the Webcast. Verify that the player has been installed correctly and check the player settings to verify that it is set up to receive the stream format.

• If you see a broken puzzle piece, then Windows Media Player may not be properly installed.
• Click the link to download Windows Media Player and reinstall it.

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Video may be received in a choppy format due to network congestion.

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If the time it takes the video to load is too long, you may have selected a STREAM RATE which is too high. Under most conditions, a 60K stream rate is suitable. However, if you have a dial-up connection (e.g., AOL or MSN user), you should consider selecting the 28K stream rate. You should never select a 100K (or higher) stream rate unless you are on a corporate LAN or have a broadband connection to the Internet. To change the stream rate during a webcast, click on the SPEED button below the media player.

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