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Student-Centered Financial Services: Innovations That Succeed
Edited by Nancy SinsabaughThis collection of best practices shares how 18 colleges and universities across the country have successfully evaluated and redesigned their student financial services programs to improve services to students and their parents and find cost savings for the institution. Learn how other institutions have successfully tackled such issues as integrating systems to offer a student-centered "one stop" or even "no stop" model, designing and implementing multi-campus solutions, developing an enterprise-wide portal, managing strategic enrollment, exploring innovative financial aid options, administering financial aid and funds management, meeting common bursar challenges, and measuring student financial system performance.
Sponsored by Higher One
(288 pages, Book-Softcover, NC3080, 2007)
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2004 NACUBO Tuition Discounting Survey--Executive Summary for Independent Institutions: CD-ROM
Loren Loomis Hubbell and Lucie LapovskyThis resource tool presents an executive summary of the results of an annual NACUBO study on tuition discounting as well as a reference manual. A template allows you to insert your institution's data into the more than 20 charts of the executive summary and compare your data with that of the industry. The study examines institutional aid as it relates to tuition revenues and enrollment and plots changes in average aid percentages and grants over the past 15 years. Both the executive summary and template are presented as PowerPoint slides. The reference guide, presented in Microsoft Word, describes the charts in the executive summary and template, discusses their meaning, and shows how to compare the data with that of your institution.
(CD-ROM, NC1277, 2005)
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Financial Basics: A Money-Management Guide for Students
Susan KnoxOhio State University is presenting every first-year student with a copy of this book at orientation. Shouldn't you? In Financial Basics, Knox blends her extensive money-management experience with her desire to inform and help students master their finances: she shares experiences about money lessons learned in college, and offers sound solutions and advice for students and their families. Since everyone does not handle money in the same way, Knox gives money-management options for readers to find their best way. The book includes helpful worksheets and is written in an easy-to-read style, using testimonials and examples that will ring true to students.
(145 pages, Book-Softcover, NC3057, 2004)
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2003 NACUBO Tuition Discounting Survey-Executive Summary for Independent Institutions: CD-ROM
Loren Loomis Hubbell and Lucie LapovskyNow available on CD-ROM, this resource tool presents an executive summary of the results of an annual NACUBO study on tuition discounting as well as a reference manual. A template allows you to insert your institution's data into the more than 20 charts of the executive summary and compare your data with that of the industry. The study examines institutional aid as it relates to tuition revenues and enrollment and plots changes in average aid percentages and grants over the past 14 years. Both the executive summary and template are presented as PowerPoint slides. The reference guide, presented in Microsoft Word, describes the charts in the executive summary and template, discusses their meaning, and shows how to compare the data with that of your institution. Available in July 2004. Executive summary on CD-ROM only
(CD-ROM, NC1276, 2004)
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2002 NACUBO Tuition Discounting Survey-Executive Summary for Independent Institutions: CD-ROM
Loren Loomis Hubbell and Lucie LapovskyNow available on CD-ROM, this resource tool presents an executive summary of the results of an annual NACUBO study on tuition discounting as well as a reference manual. A template allows you to insert your institution's data into the more than 20 charts of the executive summary and compare your data with that of the industry. The study examines institutional aid as it relates to tuition revenues and enrollment and plots changes in average aid percentages and grants over the past 13 years. Both the executive summary and template are presented as PowerPoint slides. The reference guide, presented in Microsoft Word, describes the charts in the executive summary and template, discusses their meaning, and shows how to compare the data with that of your institution.
(CD-ROM, NC1275, 2003)
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SFS 2008 - Implementing eBill: Tips, Tricks and Traps to Avoid
Learn from your peers who have implemented eBilling--how to plan, promote, and convert to eBills while minimizing disruption (yes, there will be some)! We know eBill is efficient and has the potential to save your institution $$$, but there may be some unexpected pitfalls, as well as some unexpected benefits, during the transition. This session will be largely interactive, and will encourage questions from those seeking advice, as well as offering advice for those who may not know they need it!
(Podcast-Audio, PA08SFS-004)
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SFS 2008 - Using Business Process Redesign to Establish a Student One-Stop
Responding to student business needs has become a strategic priority for enrollment managers who want to deliver exemplary student service. Using tools of business process management, Widener University reorganized the offices of the Registrar, Financial Aid, Bursar and Campus1Card into a student one stop center to improve services to students.
(Podcast-Audio, PA08SFS-006)
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SFS 2008 - I AM Trying to Help You: Customer Service for Financial Services
Today’s college students expect and demand a higher level of service, creating new demands on college and university staff at all levels, but especially for people working in finance, student accounts, financial aid, and records offices. Dealing with them incorrectly can increase stress and anxiety for all involved. Good customer service in an academic setting is different than that in a retail store, a restaurant, or any commercial establishment. This workshop/presentation will help you understand college students and how to train your staff to deliver great customer service so they provide greater value and find increased enjoyment in their work.
(Podcast-Audio, PA08SFS-002)
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SFS 2008 - The Link Between Finance and Retention
Retention is important to the finances of the institution, and student finances are important to retention. How can we, particularly student service professionals, have a positive impact on both? Arguing that more attention needs to be paid to the impact of family financial factors on retention, this session will explore some surprises in current research on income deficiencies, financial aid, work, borrowing, and financial literacy. Finally, possible alternatives to the financial drop-out will be discussed.
(Podcast-Audio, PA08SFS-021)
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SFS 2008 - Washington Update
Terry Hartle, higher education's most visible advocate in Washington, will bring you up-to-date on the key public policy issues facing us today. Learn about progress in Congress on the reauthorization of the Higher Education Act, tax provisions affecting education, and more.
(Podcast-Audio, PA08SFS-003)
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SFS 2008 - Introducing the Kuali Student System
Learn about the Kuali project, a cooperative effort of the higher education community to develop a new generation of financial and administrative systems that is less expensive and more flexible than existing ERPs. In particular, hear about plans for a new student financials module currently under development.
(Podcast-Audio, PA08SFS-022)
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SFS 2008 - Effective Management of Accounts Receivable
“Effective Management of Accounts Receivable” is the marriage of continuous process improvement and benchmarking. This session demonstrates how you can have a significant impact upon your institution’s retention rate, cash flow, and customer satisfaction - not to mention your bottom line!
(Podcast-Audio, PA08SFS-013)
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SFS 2008 - Benchmarking for Student Financial Services
How can you tell how well you are managing SFS on your campus? Join members of NACUBO’s SFS Benchmarking work group for a demonstration of the association’s new benchmarking tool (currently available to NACUBO Tuition Discounting Study participants), and discussion of potential measures for student financial services. We’ll be looking for your feedback in this interactive session.
(Podcast-Audio, PA08SFS-019)
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SFS 2008 - ED Regulatory Update I - Loan Programs and the New TEACH Grant Program
Are your ready to comply with significant new regulations for the Federal Family Education Loan, the Direct Loan, and the Perkins Loan programs that will take effect July 1? In addition, learn about changes enacted by Congress last fall, including a new program intended to aid aspiring teachers.
(Podcast-Audio, PA08SFS-005)
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SFS 2008 - Payment Processing
Student financial services offices receive many checks, worth thousands of dollars, especially at their busiest times. Getting these funds deposited in the bank in a timely manner generates additional interest income for the institution. Learn how check conversion technologies—POP, ARC, and BOC—can work for you, and the impact these advances can have for your institution.
(Podcast-Audio, PA08SFS-010)
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SFS 2008 - CRM - What's That?
If you were to put ten people in a room and ask them to define CRM (customer relationship management), you would likely get 12 different definitions. Like TQM, workflow, and ERP, the term CRM has become a buzzword. Most people have a vague idea of what it means, but nothing concrete. One reason for this is that CRM is as much a verb as it is a noun. It is as much a philosophy as it is a system. It is as much a part of an institution's culture as it is a set of business practices. It is no wonder that even though CRM systems have been prevalent in the business world for more than a decade, we are still struggling to define it.
(Podcast-Audio, PA08SFS-017)
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SFS 2008 - Preparing for Emergencies: Lessons from Katrina
Hear about the experiences of your New Orleans colleagues in the aftermath of Hurricane Katrina. Our panelists will share their perspectives from diverse positions on campus, and discuss plans that worked, some that didn’t, and what they’ve learned.
(Podcast-Audio, PA08SFS-020)
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SFS 2008 - Going with the Workflow
Many institutions want to reap the benefits of workflow but are intimidated by its apparent complexity. Happily, customer-oriented workflows in the student financial services arena tend to be very simple and easy to implement. This session will show how institutions can develop new automated services that will wow their customers and excite their student financial services teams.
(Podcast-Audio, PA08SFS-011)
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SFS 2008 - Bankruptcy Do's and Don'ts for the Educational Institution
Examine an institution's perspective on bankruptcy and the collection of student debt (student loans, institutional loans, and tuition accounts).
(Podcast-Audio, PA08SFS-008)
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SFS 2008 - Your Money Matters!
Helping students learn better money management skills—financial literacy—is increasingly falling under the domain of the student financial services office. Review the need for a campus financial responsibility program including efforts to limit credit card marketing on college and university campuses. Using California State University, Sacramento's web-based program, Your Money Matters, as an example, ideas and resources for you to use to develop your own program will be shared.
(Podcast-Audio, PA08SFS-012)
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SFS 2008 - SOX, SAS 112, and Your Reputation
What are these acronyms and why should they concern you? The current environment is one of increased scrutiny and increased risks in Student Financial Services. Discuss proactive steps you can take to protect yourself and your institution.
(Podcast-Audio, PA08SFS-014)
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SFS 2008 - Welcome and Opening Remarks
Welcome and Opening Remarks
(Podcast-Audio, PA08SFS-001)
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SFS 2008 - Regulatory Update II – Student Assistance General Provisions
The Student Assistance General Provisions—the section of the Title IV regulations that are common to the administration of all of the federal aid programs—govern draw downs of funds, disbursement to students, and return of Title IV funds when a student withdraws. Learn about recent changes to these rules that go into effect on July 1, while you get a refresher on the cash management regulations in general.
(Podcast-Audio, PA08SFS-007)
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SFS 2008 - Student Lending: Managing Business Relationships While Meeting Student Needs
Change has always been a part of managing financial services with varying requirements among federal, state and private funding sources. New regulations and codes of conduct are now a part of the landscape that pose a challenge of adhering to the letter of the law while providing advice and counseling to students and families. Join us for a session that discusses how your colleagues are dealing with the issues and a chance to share your thoughts.
(Podcast-Audio, PA08SFS-016)
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SFS 2008 - Perspectives On Leadership And Change For The Future
Dr. Dale Lick, former President of Georgia Southern University, University of Maine, and Florida State University and presently University Professor in the Learning Systems Institute at Florida State University, teaches and directs doctoral students in the Department of Educational Leadership and Policy Studies, and works on educational and organizational projects involving transformational leadership, change creation (leading and managing change), learning organizations, distance and distributed learning, school improvement, enhanced student performance, educational technology, interactive annotation learning, assessment and collaborative document preparation systems, strategic planning, and visioning.
(Podcast-Audio, PA08SFS-009)
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SFS 2008 - Putting Student Record Information at Parents’ Fingertips
Learn how the University of Minnesota developed an online tool for students to virtually share up to six different areas of their student record (including student financial transactions, financial aid awards and status, enrollment information, holds, and grades) to their parents and other guests. This new web tool has reduced the number of parent questions, reduced the need to process paper release forms, increased the understanding of the student account and financial aid processes, as well as furthered our goal of promoting student and parent relationships.
(Podcast-Audio, PA08SFS-018)
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