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NACUBO Launches 2010 Student Financial Services Benchmarking Initiative

May 5, 2010

Times are tough-have your student accounts receivables increased? Are you doing a better job of collecting student accounts than your peers? How efficient is your student financial services operation? Have other colleges had greater success in encouraging students to pay electronically? Now you can find out.

Last year, NACUBO launched the Student Financial Services (SFS) Benchmarking initiative to give business officers, bursars, student financial services directors, and other business office personnel at member institutions the opportunity to compare their performance in student account receivables, billing collections activities, tuition payment methods, and other student-centered financial services over time and with peer institutions.

As part of this new benchmarking effort, we invite you to participate in the 2010 Student Financial Services survey. This survey and benchmarking initiative, generously supported by Tuition Management Systems, will allow institutions to compare their student financial services budgets, results, and staffing with aggregated peer-group averages. While high-level results of the survey will be released publicly, only participating institutions will have access to the online SFS Benchmarking tool, powered by Cognos, which will allow you to select your own peer group of institutions and develop customized reports. The benchmarking tool, which will provide access to institutionally-specific data from the 2009 SFS project for the colleges and universities that participated, will be released by NACUBO later this spring.

In the meantime, you can access the aggregate results of last year's survey. By participating in this year's study you will know where your institution stands in the student financial services areas and you will have access to the SFS benchmarking tool.  The survey page contains more information and allows you to respond to the survey.

If you are not the best person at your institution to complete the survey, please forward this email to the appropriate individual.

Please complete as much of this survey as you possibly can. All answers will remain strictly confidential. NACUBO will only report these data in the aggregate-NO individual institutional data will be released to anyone outside NACUBO. Safeguards are built into the SFS Benchmarking tool to ensure that individual responses will not be accessible to others. If you there are any questions you cannot answer, please feel free to skip them and return the survey with any other responses.

Please try to complete this survey and submit it via the Web by May 21.  If you have any questions about this survey, we created an FAQ page on our website. If that is not enough, contact Santiago Merea, NACUBO's Research Associate, at

Thanks in advance for your participation! And, if you can, encourage your peers to join this effort-the more respondents we have, the more choices you'll have for comparisons.