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NACUBO 2012 Student Financial Services Report Now Available

November 1, 2012

The 2012 Student Financial Services (SFS) Benchmarking Study, sponsored by Tuition Management Systems, examines student financial services operations at a variety of higher education institutions during fiscal year 2012. The report includes data on unpaid balances; student accounts in collections; payment channels from students; refund payment methods; third-party billing; student financial services staff positions and training hours; and financial services operating budget per full-time equivalent (FTE) student. Nearly 350 colleges and universities participated in the 2012 survey.

The report may be downloaded from the Online Research Publications page. It is free to all staff at participating institutions and to all NACUBO members; nonmembers at nonparticipating institutions may purchase the report for $30.


James D. Ward
Research Analyst