The Business Value Web: Resourcing Business Processes and Solutions in Higher Education

Donald M. Norris and Mark A. Olson
NC3045, Book-Softcover, 112 pages, 2003

Member: $20.00
Non-Member: $20.95

By Donald M. Norris and Mark A. Olson. This book provides the tools to look at your business processes systematically, take fresh approaches to resourcing, and create real value for your stakeholders. The authors describe the background for their methodology, offer compelling case studies, and recommend practical next steps. Chapters cover the evolution of outsourcing, shared services, and process reinvention; getting value from business processes and solutions; case studies of today's effective practices in resourcing; and future tools, business models, and responsibilities. Publication and complimentary distribution of the book to all NACUBO primary representatives was made possible by generous support from Collegis, Affiliated Computer Services, BearingPoint, and Tuition Management Systems.

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