Integrating Planning, Assessment, and Improvement in Higher Education
Barbara J. Sherlock
NC3106, Book-Softcover, 256 pages, 2009
Member: $29.95
Non-Member: $40.00
Based on Penn State’s popular Innovation Insights series, this book brings together in one handy reference nearly a decade of tried and true insights into continuous quality improvements in higher education. Their five-step model for integrating planning, assessment, and improvement moves plans off the shelf and into the weekly and daily scheduling and prioritizing process. It uses assessment as a guide for future actions and goals, and process improvement, innovation, and reengineering as a means to implement a plan.
Supported by data and tools, readers will learn how to create a culture of innovation; adopt a student-centered approach to continuous quality improvement; lead a successful innovation; make accurate assessments; foster teamwork and collaboration; and implement plans. Drawing on Penn State’s IMPROVE method, as well as many other leaders in the field, this book offers proven methods and tools for running effective meetings, facilitating teams, conducting surveys, using focus groups, benchmarking, and developing strategic performance indicators.
Publication Categories
- Accounting
- Facilities and Environmental Compliance
- Finance
- Human Resources
- Leadership
- Organizational Effectiveness
- Risk Management
- Student Financial Services
- Sustainability
- Tax
- Technology
Payment Options
For online purchases NACUBO only accepts Visa, Mastercard, American Express, and Diners Club
To pay by check or purchase order please contact Customer Support:
1.800.462.4916
or use our Order Form
Ordering Information
Questions
For delivery outside the United States or any other shipping questions, call 888.450.9961.
Returns and Refunds
NACUBO will only accept publication returns or issue refunds within 90 days of the invoice date.
For more detailed information see our payment, shipping, and return policies.
