2010 Student Financial Services Benchmarking Report
The second iteration of the Student Financial Services Benchmarking Initiative, sponsored by Tuition Management Systems examines student financial services operations at a variety of institutions including unpaid balances, student accounts in collections, payment channels from students, refund payment methods, third-party billing, student financial services staff positions and training hours, and financial services operating budget per FTE student. Results are based on 153 NACUBO participants’ data for FY 2009. Data is examined by NACUBO constituent group, enrollment size, and institutional sector. FY08 data from the 2009 Student Financial Services report is also provided, although comparisons across years is cautioned due to differences in the composition of the sample. Over 20 tables and figures are provided.
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