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Events and Programs
Events and Programs

2017 Integrating Student Services: Understanding and Exceeding Student Expectations

October 8-10, 2017
The Boston Marriott Peabody
Peabody, MA


The Institute for Student Services Professionals (ISSP) will host this workshop October 8 – 10, 2017 at Salem State University. Planned by experienced student services professionals, the program is targeted for institutions at various stages of integrating student services.
If you are looking for innovative ways to meet customer service expectations, and/or desire to improve your current One Stop model, this is the conference to attend, where you will work closely with the faculty and network with colleagues.
Hear the latest from higher education experts, along with several case studies, from institutions that have developed and experienced how integrated student service models have created successful environments for students and staff. Participants will have the opportunity to visit Salem State University’s Student Navigation Center, an innovative, student-oriented office designed to be a one-stop solution center to help improve the business of being a student.
This conference is presented by ISSP, a collaborative endeavor of six higher education professionals from Belmont University, Pepperdine University, Temple University, the University of Minnesota, the University of Pennsylvania, and the University of Washington, in alliance with the National Association of College and University Business Officers (NACUBO).

Who Should Attend

  • Bursars
  • Business Officers
  • Financial Aid Administrators
  • Financial Literacy/Wellness Administrators
  • Integrated Services Staff
  • Leaders and administrators looking to implement or enhance “One Stop” or integrated student services models
  • Registrars
  • Student affairs professionals
  • Student Financial Services Directors
  • Student Services Administrators

What You'll Learn

  • Gain an understanding of physical, organizational, and virtual integrations necessary to construct, modify or enhance a model that best meets your student and institutional needs
  • Develop tools to help you facilitate change while discussing the benefits, opportunities and challenges of creating and maintaining dynamic student services
  • Learn skills to help you work efficiently in different areas, including strategic planning, staff and student development, staff training, team building, technology and outcomes measurement
  • Visit Salem State University’s Student Navigation Center to explore how the institution has implemented and enhanced the effective delivery of student services


No prerequisites and/or advance preparation required.

Course Level


Program Overview

2017 Integrating Student Services: Understanding and Exceeding Student Expectations
October 8-10, 2017


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NACUBO is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

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