My NacuboWhy Join: Benefits of Membership

E-mail:   Password:   

 Remember Me? | Forgot password? | Need an online account?

Events and Programs
Events and Programs

2016 Integrating Student Services: Transforming the Student Experience

October 23-25, 2016
Knoxville, TN


The Institute for Student Services Professionals (ISSP) will host this workshop on October 23-25, 2016, at the University of Tennessee, Knoxville.  Planned by experienced student services professionals, the program is targeted for institutions at various stages of integrating student services.  This year’s conference will address topics such as strategy planning, how to identify trends and influence process improvements, managing combined enrollment services with other offices, cultivating professional development and expanding the One Stop service model by investing in student employment.  If you are looking for innovative ways to meet customer service expectations, and /or desire to improve your current One Stop model, this is the conference to be at, where you will work closely with faculty and network with colleagues.

Hear the latest from higher education experts, along with several case studies from institutions who have developed and experienced how integrated student service models have created successful environments for students and staff. Participants will have the opportunity to tour the University of Tennessee’s One Stop Express Student Services office, an integrated student services model providing professional and holistic counseling related to enrollment, financial aid, student accounts receivables, academic records, student degree progress, financial wellness, and veteran services. Take a behind-the-scenes look into the One Stop operations and hear various perspectives from management, counselors, and students.
This conference is presented by ISSP, a collaborative endeavor of six higher education professionals from Belmont University, Pepperdine University, Temple University, the University of Minnesota, the University of Pennsylvania, and the University of Washington, in alliance with the National Association of College and University Business Officers (NACUBO).

UT's One Stop Promo Video

Who Should Attend

  • Bursars
  • Business Officers
  • Financial Aid Administrators
  • Financial Literacy/Wellness Administrators
  • Integrated Services Staff
  • Leaders and administrators looking to implement or enhance “One Stop” or integrated student services models
  • Registrars
  • Student affairs professionals
  • Student Financial Services Directors
  • Student Services Administrators

What You'll Learn

  • Gain an understanding of physical, organizational, and virtual integrations necessary to construct, modify or enhance a model that best meets your student and institutional needs
  • Learn skills to help you work effectively in different areas, including strategic planning, staff and student development, staff training, team building, technology and outcomes measurement
  • Develop tools to help you facilitate change while discussing the benefits, opportunities and challenges of creating and maintaining dynamic student services
  • Visit the University of Tennessee's One Stop Express Student Services office to explore how the institution has implemented and enhanced the effective delivery of student services


No prerequisites and/or advance preparation required.

Course Level


Estimated CPEs

Participants will be awarded up to 11 CPE credits for this group live event. CPE credits can be earned in the following categories:

Business Management & Organization, Personal Development, Specialized Knowledge & Applications

Program Overview

2016 Integrating Student Services: Transforming the Student Experience
October 23-25, 2016

Estimated CPEs:11


Platinum Sponsors

Blackboard Logo

Nelnet Business Solutions Logo

Tuition Managemet Systems Logo

Gold Sponsors

BankMobile Disbursements Logo

CMD Outsourcing Solutions Logo

EdFinancial Services Logo

FAS-Financial Aid Services Logo

Flywire Logo

Qnomy Logo

Windham Professionals

Payment Options

For online registration NACUBO only accepts Visa, Mastercard, and American Express.

Visa | MasterCard | American Express

To pay by check or purchase order
please use our
mail-in registration forms

For further information regarding administrative policies such as refunds, cancellations, and complaints:


Registration Policy

Cancellation Policy

CPE Information

NACUBO is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Support Center