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Cancellation Policies

CANCELLATIONS AND REFUNDS

Requests for cancellation of registration must be made in writing via fax to 202.296.1592 or e-mail to pdreg@nacubo.org. Full refund of the registration fee will be made for cancellations received more than four weeks prior to the beginning of the program. For cancellations received six days to 28 days prior to the program start, refunds will equal the registration fee minus a $100 administrative processing fee. Due to financial obligations incurred by NACUBO, no refunds will be issued for cancellations received within five business days of the program start.

REFUNDS

Refunds for programs within the five day business day period are rare and processed on a case-by-case basis. All sales are final for live webcasts and no refunds will be issued.

SUBSTITUTIONS

Registrants unable to attend a program may send another individual from their institution/organization to substitute in their place. Substitutions must be made in writing via fax to 202.296.1592 or e-mail to pdreg@nacubo.org and may be made for the same program or another program within the calendar year. NACUBO is unable to cancel and hold registration fees. Early bird and standard rates apply and vary by program.

NO SHOWS

NACUBO programs are often sell outs. Individuals registered have reserved a space in the program. Registrants who do not attend will be charged the full registration fee and will not be eligible to receive CPE credits or access to program materials.