My NacuboWhy Join: Benefits of Membership

E-mail:   Password:   

 Remember Me? | Forgot password? | Need an online account?

Events and Programs
Events and Programs

2013 Integrating Student Services: Improving the Student Experience Through Transformative Innovations

October 6, 2013-October 8, 2013
Le Centre Sheraton Montreal Hotel
Montreal, QC


The Institute for Student Services Professionals (ISSP) will host this workshop on October 6-8, 2013 at McGill University. Planned by experienced student services professionals, this year’s program is targeted for institutions at various stages of integrating student services.

This year’s conference will address topics such as adapting to change, leadership, organizational effectiveness, enhancing efficiencies through business process improvements, human resources and physical considerations, leveraging technology and online self-services, and performance metrics in a hands-on environment where you will work closely with faculty and network with colleagues.

Hear the latest from higher education experts, along with case studies from institutions who have developed and experienced how integrated student service models have created successful environments for students and staff. 

Participants will have the opportunity to tour the McGill University’s Service Point integrated administrative service center and will be provided a behind-the-scenes look into the One Stop/integrated service operations through various perspectives from management, counselors, and students.

This conference is presented by the Institute for Student Services Professionals (ISSP), a collaborative endeavor of six higher education professionals from Belmont University, Pepperdine University, Temple University, the University of Minnesota, the University of Pennsylvania, and the University of Washington, in alliance with the National Association of College and University Business Officers (NACUBO).

Note: Travelers from the United States must have a valid passport to purchase airline tickets and enter Canada. Plan early to avoid delays in securing your preferred travel itinerary.

Who Should Attend

  • Bursars
  • Business Officers
  • Financial Aid Administrators
  • Integrated Services Staff
  • Leaders and administrators looking to implement or enhance “One Stop” or integrated student services models
  • Registrars
  • Student affairs professionals
  • Student Financial Services Directors
  • Student Services Administrators

What You'll Learn

  • Visit McGill University’s Service Point office to explore how the institution has implemented and enhanced the effective delivery of student services.
  • Learn skills to help you work effectively and efficiently in different areas, including strategic planning, staff development, cost control, technology, teambuilding, and outcomes measurement.
  • Gain an understanding of physical, organizational, and virtual integrations necessary to construct, modify or enhance a model that best meets your student and institutional needs.
  • Develop tools to help you facilitate change while discussing the benefits, opportunities and challenges of creating and maintaining dynamic, state-of-the-art integrated student services.


No prerequisites and/or advance preparation required.

Course Level

Intermediate to Advanced

Estimated CPEs

Participants will be awarded up to 12 CPE credits for this group live event. CPE credits can be earned in the following categories:

Specialized Knowledge and Application

Program Overview

2013 Integrating Student Services: Improving the Student Experience Through Transformative Innovations
October 6, 2013-October 8, 2013

Estimated CPEs:12

Payment Options

For online registration NACUBO only accepts Visa, Mastercard, and American Express.

Visa | MasterCard | American Express

To pay by check or purchase order
please use our
mail-in registration forms

For further information regarding administrative policies such as refunds, cancellations, and complaints:


Registration Policy

Cancellation Policy

CPE Information

NACUBO is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Support Center