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Distance Learning
Distance Learning

OD: Shared Services: Best Practices in Higher Education

Recorded on: Monday, June 18 1:00 pm EDT


Shared services is an innovative service delivery model that colleges and universities are increasingly using to reorganize administrative or “back office” functions. In many institutions, activities such as accounting, accounts payable, human resources, print/mail, risk management and compliance, emergency management planning, fleet management, shared internal auditor, research administration and IT are organized as central services and then replicated “locally” in schools, colleges and auxiliary units. The promise of shared services is to achieve badly needed efficiencies – ranging from 10% to 35% reduction in baseline costs -- and to promote service excellence at the very same time.
Learn how to measure the efficiency/effectiveness of your current operations, how to develop a business case to assess whether shared services can makes sense for your institution (including costs, benefits, investment levels, and risks), and how to tailor implementations for the higher education context.

What You Will Learn

  • Hear about which institutions are implementing shared services and how they have garnered support from the campus community.
  • Compare criteria to evaluate the merits of sharing particular services and note when sharing services might not be a good idea.
  • Learn how benchmarking tools can help evaluate the business case for shared services.
  • Understand the different types of shared services models including collaboration between institutions.
  • Hear about implementation “tips and traps” from early adopters of shared services in higher education

Meet the Presenters

  • Barbara Lucey, treasurer, Five Colleges, Inc.
  • Rowan Miranda, associate vice president for finance, University of Michigan
  • Robert Nettles, director of administrative services, Oregon State University
  • Aaron Howell, director of operations, Oregon State University 

Who Should Attend

  • Chief Business Officers/Chief Financial Officers
  • Provosts and Vice Provosts
  • Project Management Teams Implementing Shared Services

Course Information

  • Length: 100 minutes


Member Site Fee: $189.00
Non-Member Site Fee: $219.00


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