OD: Shared Services: Best Practices in Higher Education

Recorded on: Monday, June 18 1:00 pm EDT

Overview

Shared services is an innovative service delivery model that colleges and universities are increasingly using to reorganize administrative or “back office” functions. In many institutions, activities such as accounting, accounts payable, human resources, print/mail, risk management and compliance, emergency management planning, fleet management, shared internal auditor, research administration and IT are organized as central services and then replicated “locally” in schools, colleges and auxiliary units. The promise of shared services is to achieve badly needed efficiencies – ranging from 10% to 35% reduction in baseline costs -- and to promote service excellence at the very same time.

Learn how to measure the efficiency/effectiveness of your current operations, how to develop a business case to assess whether shared services can makes sense for your institution (including costs, benefits, investment levels, and risks), and how to tailor implementations for the higher education context.

What You Will Learn

Hear about which institutions are implementing shared services and how they have garnered support from the campus community.
Compare criteria to evaluate the merits of sharing particular services and note when sharing services might not be a good idea.
Learn how benchmarking tools can help evaluate the business case for shared services.
Understand the different types of shared services models including collaboration between institutions.
Hear about implementation “tips and traps” from early adopters of shared services in higher education

Meet the Presenters

Barbara Lucey, treasurer, Five Colleges, Inc.
Rowan Miranda, associate vice president for finance, University of Michigan
Robert Nettles, director of administrative services, Oregon State University
Aaron Howell, director of operations, Oregon State University

Who Should Attend

Chief Business Officers/Chief Financial Officers
Provosts and Vice Provosts
Project Management Teams Implementing Shared Services

Course Information

Length: 100 minutes

Fees

Member Site Fee: $189.00
Non-Member Site Fee: $219.00

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