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Distance Learning
Distance Learning

OD: Are Shared Services Right for Your Organization – The KU Journey

Recorded on: Tuesday, August, 19, 2014 1:00 PM ET


While shared service models are increasingly adopted by universities, the value proposition can be difficult to define for institutions. In spring 2011, the University of Kansas undertook a comprehensive initiative to improve service and reduce costs across administrative functions. One key initiative to drive transformational change was the implementation of a network of eight regional shared service centers to provide HR, accounting and research administration services to campus. This panel will examine different shared service models considered by the KU, discuss the rationale for implementation, and examine the barriers and enablers to success. 


  • Understand why a university decided to go ahead with an administrative transformation even though it was starting from a position of relative financial and political strength.
  • Understand three of the common shared service models implemented in universities.
  • Learn the enablers to shared service center success, including lessons learned during the KU implementation.


  • Jason Hornberger, Assistant Vice Provost for Business Operations, University of Kansas
  • Nick Stevens, Shared Service Center Project Director, University of Kansas
  • Megan Cluver, Manager, Huron Education
  • Michael K. Phillips, Senior Director, Huron Education


  • Chief Business Officers
  • Chief Investment Officers
  • Human Resources Director 
  • Controllers
  •  Budget Directors
  • Vice Presidents of Finance
  • Research Administration


Member Site Registration: $189.00
Non-Member Site Registration: $219.00


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