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Business and Policy Areas
Business and Policy Areas

Free Report Details Student Financial Services Policies and Procedures

April 20, 2015

The majority of institutions require financial literacy programs for students who take out federal or institutional loans, and nearly one-third require financial literacy programs for all first-year students, NACUBO's Student Financial Services (SFS) Policies and Procedures report finds.

The report, which summarizes data collected in late 2013 and early 2014 from more than 200 member institutions, focuses on six aspects of student financial services: services provided, tuition and fees, student financial literacy, health insurance policies, veterans' affairs issues, and student information systems. Two additional sections discuss continuing education and Return to Title IV calculations.

Other notable findings include:

  • Mandatory e-billing and direct deposit of credit balances registered a large increase.
  • Outsourcing of services is particularly popular at smaller institutions; the most commonly outsourced services are e-payment options, tuition payment plans, tuition insurance, electronic signatures on promissory notes, and electronic distribution of 1098-T forms.
  • Institutions that provide financial literacy programs widely use online programs, in addition to personal advising, coursework, and seminars.

For the complete SFS Policies and Procedures report, visit NACUBO's Online Research Products page.


Mark O'Dell
Research Analyst