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Business and Policy Areas
Business and Policy Areas
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Minding Your Micro-Messages

February 1, 2016

Mark your calendar: Organizational development expert Stephen Young will share his observations about building a more inclusive workplace at events throughout the year as keynote speaker for the 2016 NACUBO Leadership Series.

The series, supported by TIAA-CREF, includes five premier NACUBO programs:

Young's presentation, "The Power of Small," will delve into how unconscious messages can accumulate to form a biased or negative culture. His discussion will help attendees identify the repeated behaviors that devalue, discourage, and impair workplace performance and business relationships. Formerly senior vice president and chief diversity officer for JPMorgan Chase, Young is the founder and senior partner of Insight Education Systems, a management consulting firm. In addition to writing numerous articles for business publications, he is the author of Micromessaging: Why Great Leadership is Beyond Words (November 2006, McGraw-Hill Education).