Fall 2015
Service Through the Eyes of Your Customers
By Laura Humberger and Cathy Hasenpflug

To improve service efficiency and customer satisfaction, Montana State University began reviewing processes from a different vantage point.

Embracing Equality, Enhancing Engagement
By Catherine McCabe

Marriage rulings mean opportunity for employers. As same-sex marriage becomes the law of the land, employers are faced with new opportunities to engage employees.

Present and Engaged
By Karla Hignite

As organizational consultant and executive coach Joshua Ehrlich explains, the key to high-performing organizations starts with leaders who can focus on one thing at a time.

Building a Senior Leadership Pipeline for Women

Women interested in senior leadership roles in higher education administration won’t want to miss attending this event.

Sibson Consulting TIAA-CREF Financial Services

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