December 2011
| Many Happy Returns The payoff for investment in electronic student account transactions: faster service, more efficient staff, and real cost savings. NACUBO’s recent benchmarking survey confirms the rapid shift to automated processes. |
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| Stewards by Nature Chief business officers typically take the lead in operational efficiency and cost-effectiveness on campus. Now, with ecosystem issues routinely affecting decision making, their role includes helping others understand the relationship between economics and the environment. |
| Putting IT in Order Bombarded with requests for technology projects, the IT team at the Community College of Rhode Island devised an evaluation framework to align department priorities with en-terprisewide strategic goals. |
| Tuition Ambitions Using longitudinal data from the NACUBO Tuition Discounting Survey, Chapman Universi-ty President James Doti analyzes the interplay of the variables that affect tuition at inde-pendent institutions. His findings suggest certain actions and strategies that may be effective in dealing with various economic cycles. |
| Capitol Report Coverage of legislation and regulatory activity that affects higher education |
| Business Briefs Short news articles based on research surveys and peers’ business experiences that can benefit institutions |
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