December 2009
| Colorfast Change You can upgrade student services all you want to—but certain factors ensure that the new processes are indelible. |
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| Imaginative IT Think it’s fancy new technology that will future-proof your institution? A leap of faith, a measure of will, and the linking of available IT to people and processes may be all you need. |
| Come Out Strong Has the recession worn you down? See how institutions are using a through-cycle strategy to anticipate recovery and prepare to emerge in even better shape than before. |
| Insights: Susan Aldridge on Succession Mentoring Susan Aldridge, president of the University of Maryland University College, discusses the role of mentoring in professional development. |
| Business Briefs Short news articles based on research surveys and peers’ business experiences that can benefit institutions |


